At the end of March many of South Africa’s leading brands will gather for a customer service / customer satisfaction, / customer experience indaba and conference in Sandton. One of the presenters will traverse the globe from Zappos in the USA to unpack their specific customer service
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There was a time when customer’s would give feedback to a company. Good and bad feedback. Entire industries grew up around people giving feedback. Call centers, feedback forms, market research, focus groups, little computer terminals at check-outs and points-of-contact, where you could rate the service you were receiving
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When I got the email I thought it was some sort of elaborate joke. But it’s not. It’s an app available on iTunes called Zuma’s Revenge! Or you can play it online for free or you can get it for your PC, Mac or Nintendo DS. It’s
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If you’ve not seen the Kony 2012 YouTube clip (by Invisible Children) then you’re not one of the approximately 46 500 000 who have watched it during the past 4 days (now that’s viral). KONY 2012 is a film and campaign by Invisible Children that aims to make Joseph Kony
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Thanks to CaseStudy.Inc I spent much of Friday walking around giggling. I don’t know how Brian found it, but if you’re a dad, or you’ve lived with a dad, then this is a video clip you need to carve time out of your day to watch (it’s
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On the 29th of February Facebook released Timeline for Pages. It’s not new for individual users, but it’s not been available for pages until now. Organisations with a Facebook page have until 30 March 2012 to manually move to the new design and layout, before Facebook forces
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Last week I got involved in a conversation around sabbaticals. What they were, were they realistic, and how possible it is to have one in a career? There’s the popular TED video as a starting point for conversation. It’s Stefan Saggmeister (the Power of Time Off) describing
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In 2020 will there still be Mobile Phone Networks? Aka, MTN, Vodacom, Cell C, 8ta, Virgin, etc, etc? Of course, even my heading is ‘so yesterday’ in that none of these companies are exclusively Mobile Phone Networks anymore. Increasingly we rely on them for data transfer on
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I’m not sure we have such an award in South Africa? But if we do, I’m going to stick my neck out and predict that this year, Minister Sbu Ndebele is going to win it hands down. We have issues in South Africa, on a daily basis.
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There’s plenty floating around the internet about creating great spaces and places to work. Much of what you read falls into two camps (in my opinion)…. it’s either in the ‘Google Camp’ or it’s not. The ‘Google Camp’ is for all companies who either do tech or
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