At the end of March many of South Africa’s leading brands will gather for a customer service / customer satisfaction, / customer experience indaba and conference in Sandton. One of the presenters will traverse the globe from Zappos in the USA to unpack their specific customer service
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There was a time when customer’s would give feedback to a company. Good and bad feedback. Entire industries grew up around people giving feedback. Call centers, feedback forms, market research, focus groups, little computer terminals at check-outs and points-of-contact, where you could rate the service you were receiving
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I get to speak at schools from time to time. Sometimes I speak to learners, sometimes educators, and every now and then parents. On the rare occasion (and it’s my favourite occasion) to all three at once. The biggest issue I get asked to address is Social
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Confession: I’m not a runner. Bad knees. I’ve always had them. I can sprint here and there. I can even do 10km (as long as it’s only once each week and run carefully). I’ve learned the hard way. Push too hard and one of my knees is
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Driving the other day, distracted by a taxi shooting down the yellow lane while the rest of us waited frustratingly in the long queue of cars, I got to thinking about more effective ways of dealing with irresponsable driving behaviour? The current solution is to fine people. Take their
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When I got the email I thought it was some sort of elaborate joke. But it’s not. It’s an app available on iTunes called Zuma’s Revenge! Or you can play it online for free or you can get it for your PC, Mac or Nintendo DS. It’s
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If you’ve not seen the Kony 2012 YouTube clip (by Invisible Children) then you’re not one of the approximately 46 500 000 who have watched it during the past 4 days (now that’s viral). KONY 2012 is a film and campaign by Invisible Children that aims to make Joseph Kony
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Thanks to CaseStudy.Inc I spent much of Friday walking around giggling. I don’t know how Brian found it, but if you’re a dad, or you’ve lived with a dad, then this is a video clip you need to carve time out of your day to watch (it’s
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On the 29th of February Facebook released Timeline for Pages. It’s not new for individual users, but it’s not been available for pages until now. Organisations with a Facebook page have until 30 March 2012 to manually move to the new design and layout, before Facebook forces
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Last week I got involved in a conversation around sabbaticals. What they were, were they realistic, and how possible it is to have one in a career? There’s the popular TED video as a starting point for conversation. It’s Stefan Saggmeister (the Power of Time Off) describing
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